Last updated: 2 July 2026

How we collect, use and protect customer information.

What personal information we collect

When you contact us through our website, by phone, email, message or social media, we may collect:

   · your name;

   · phone number;

   · e-mail address;

   · the location of your vehicle;

   · vehicle make;

   · model or registration number;

  · your message or enquiry details, service details, such as the type of key or locksmith work required.

If you require a new key when all original keys are lost, we may also ask for proof of ID, vehicle registration details or proof of vehicle ownership, such as a V5C logbook, where this is necessary to confirm that we are providing the service lawfully and safely.

Our lawful basis for using your information

We use your personal information because it is necessary to respond to your enquiry, provide a quote, arrange a booking or carry out a service you have requested. In some cases, we may also use your information because we have a legitimate business interest, for example to keep service records, respond to follow-up questions, protect our business, prevent fraud or deal with disputes. Where we need to keep certain records for tax, accounting or legal reasons, we do so because we have a legal obligation.

Who we share your information with

We only share your personal information where necessary. This may include: website hosting or form providers, email, phone or messaging providers, payment or bookkeeping providers, our accountant or business advisers, insurers, legal advisers or authorities if required by law or needed to protect our business.

We do not sell your information to third parties.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.

Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office.

Your rights

You can ask us to access, correct or delete your personal information where applicable. You can also object to how we use your information or ask us to restrict how we use it.

To make a request, please contact us at info@scautokeys.co.uk.

Cookies and website information

Our website may use cookies or similar technologies to help the website work properly and improve user experience. If we use non-essential cookies, such as analytics, advertising or tracking cookies, we will explain this in our Cookie Policy and ask for consent where required.

How we protect your information

We take reasonable steps to keep your personal information secure. This includes using secure email and website systems, limiting access to customer information and only using your details for the purposes explained in this policy.

How long we keep your information

We keep enquiry emails and customer correspondence for as long as reasonably necessary to manage enquiries, provide our services, keep business records and deal with any follow-up questions or disputes. Where an enquiry leads to a booking, quote, invoice, payment or completed service, we may keep related records for as long as required for tax, accounting, legal or business record purposes. We do not keep personal information for longer than we reasonably need it.

How we use your information

We use your personal information to:

   respond to your enquiry, provide a quote, arrange and carry out our mobile auto

   locksmith service, contact you about your service request, confirm vehicle ownership

   or identity where required, keep records of our work, payments and business activity,

   deal with follow-up questions, complaints or disputes,  comply with legal, tax and

   accounting obligations.

We do not sell your personal information.

We do not use your details for marketing unless you have clearly agreed to receive marketing from us.

Who we are

South Coast Auto Keys is a mobile auto locksmith service based in Bournemouth, serving Dorset, Hampshire and nearby areas.

South Coast Auto Keys is a trading name of Lukasz Jakubowicz, sole trader.

You can contact us at:

Email: info@scautokeys.co.uk

Phone: +44 7404 068367

This Privacy Policy explains how South Coast Auto Keys collects, uses and protects your personal information when you contact us, use our website, request a quote or book our mobile auto locksmith services.

South Coast Auto Keys respects your privacy and will only use your personal information for clear and necessary business purposes.

Quick privacy notice

© 2026 South Coast Auto Keys. All rights reserved.

Mobile auto locksmith based in Bournemouth, serving Dorset, Hampshire and nearby areas. Tel: +44 7404 068367 | Email: info@scautokeys.co.uk Privacy Policy | Cookie Policy